Refund policy

We understand that sometimes you may have a change of heart on your purchase, or sometimes damage occurs during the natural course of shipping, or in the case you are not completely satisfied with your product/order and in these situations we will do all we can to help make things right. Any order issues should be addressed through our Customer Service team (info@nadorahome.net) and by following the procedures outlined below.  We do not advise to open any chargebacks or disputes with your bank/credit card payment provider. Any instances where one is opened on a valid charge or purchase may result in a minimum fee of $15 per item being disputed.

We have a 30-day return policy, which means you have 30 days after the date of receiving your item(s) to request a return. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that shipping costs will not be refunded.

To start a return, you can contact us at info@nadorahome.net. Please note that returns will need to be sent to the following address: 3472 Research Pkwy Ste 104-241 Colorado Springs, CO 80920

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. With costs involved and being a small business, we do not provide return shipping labels at this time.

You can always contact us for any return question at info@nadorahome.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you are returning a product due to damage or defect, we will require photo images of the product with your return request prior to processing return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, real flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nadorahome.net.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@nadorahome.net. Please note that returns will need to be sent to the following address: 3472 Research Pkwy Ste 104-241 Colorado Springs, CO 80920 

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@nadorahome.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nadorahome.net.